Fault-finding is a specialty of your field service force. How do they fault-find? How do they articulate and transfer these abilities to the next generation of FSEs? Despite it being a so-called specialty of theirs, you’ll be quite surprised by the lack of clarity in responses if you ask and will eventually come to realize that answers are often vague and inconsistent. If your service department lacks a process to guide engineers how to fault-find, you've just discovered a gem.
Introducing The Diamond, a fault-finding framework.
Copyright © 2022 Frein - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.